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thebestfriendapp@gmail.com
Support
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Questions about Best Friend, your subscription, or your pet's data? Find quick answers below or get in touch. We usually reply within a day.
Read the FAQ
Most questions are answered on the main page.
Go to FAQ
Billing
Manage or cancel your subscription
Best Friend Premium is billed securely through your Google Play account. You're always in control.
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then tap Payments & subscriptions → Subscriptions.
- Select Best Friend from your list of subscriptions.
- Choose a different plan, or tap Cancel subscription.
Cancelling stops future renewals; you'll keep Premium until the end of your current billing period. To restore a previous purchase on a new device, sign in with the same Google account and your subscription restores automatically.
Common questions
Quick answers
Download Best Friend from Google Play, open the Premium screen and tap to start your 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then.
Sign in with the same Google account you used to subscribe, then open the app. Your subscription will reactivate automatically.
You can edit or remove your pets and data from within the app's settings. If you'd like your account fully removed, email us at thebestfriendapp@gmail.com and we'll take care of it. See our Privacy Policy for details.
Best Friend works on Android phones and tablets. An iPhone and iPad version is on the way, so check back soon.
Still stuck? Email thebestfriendapp@gmail.com and we'll help.